FAQ

Creating an account is straightforward. Click the Register or Sign Up button on the site, provide your name, email, birthdate, and preferred currency (USD), then choose a secure password. You may be asked to confirm your email by clicking a link we send you. Provide accurate personal details — discrepancies can slow withdrawals during verification.After registration, you can deposit funds using MasterCard or Visa. If you plan to claim any bonuses, read the terms before depositing to ensure you meet eligibility. If you run into any registration issues, contact live chat for immediate help or email support@stackr.us for documented assistance.

New players may be eligible for the advertised welcome package of 500 GC + 5 SC. Bonus definitions, minimum deposit requirements, and wagering conditions vary, so read the full terms on the promotion page before claiming. Some offers require opt-in during registration or a bonus code at deposit.To claim: register, complete any required opt-in, make the qualifying deposit using a supported payment method, and check your account’s Bonuses section. For complete terms and current availability, visit the welcome bonus details or contact support if something doesn’t appear as expected.

No-deposit offers are limited and change frequently. We sometimes run short-term trials or account-credit promotions that require a code or automatic eligibility upon registration. Always check the promotions page and the welcome-bonus terms before assuming a no-deposit code exists.If you don’t see a no-deposit offer available, sign up for account notifications or contact live chat to ask about current promotions. Keep in mind that no-deposit credits often carry specific wagering and withdrawal limitations.

Deposits: Use MasterCard or Visa to add funds denominated in USD. Deposits are usually instant, though processing may vary by issuer. Minimum and maximum amounts are stated on the cashier page.Withdrawals: Requested via the cashier; processing times vary by method and verification status. Standard bank/card withdrawals can take multiple business days after approval. Ensure your account is fully verified (see KYC) before requesting large withdrawals to avoid delays.Fees and limits depend on the payment provider. If a transaction fails, check card details, available balance, and contact your bank. For unresolved issues, our live chat and support@stackr.us can track the transaction.

Wagering requirements (playthrough) define how many times you must wager your bonus and/or deposit before withdrawing associated winnings. For example, a 20x wagering requirement on a $10 bonus requires $200 in eligible bets before withdrawal. Contribution rates vary by game type — slots often count 100%, while table games may count less or not at all.Always read the terms to know which games count, time limits, and maximum bet rules while a bonus is active. Violating bonus terms can forfeit both bonus and winnings, so follow the stated conditions carefully.

Yes. Stackr Casino supports modern mobile browsers and many games are optimized for phones and tablets. No app download is required for browser-based play; simply log in from your device, and the site adapts to fit the screen. Performance will depend on your device and connection speed.For the best experience, use the latest browser version, keep your OS updated, and maintain a stable internet connection. If a game fails to load on mobile but works on desktop, clear your browser cache or try a different browser. Contact support if problems persist.

Stackr features a selection of titles from quality suppliers, including NoLimit City and Pragmatic Play. That means a mix of slots, specialty games, and progressively updated content. Game lobbies show provider information and RTP where available.Library size may grow over time. If you’re looking for a specific title or feature (jackpot, bonus buy, demo mode), use the site’s search or contact support to confirm availability.

Licensing is a key factor in safety. The site footer displays the operating license and regulatory jurisdiction — consult that section to confirm authority and oversight. If you have questions about the current license or its implications for players in your region, contact our support team for clarification.Regulatory oversight affects dispute resolution, responsible gambling requirements, and KYC standards; always verify that online gambling is permitted in your jurisdiction before playing.

Typical KYC requirements include a government-issued photo ID (passport, driver’s license), proof of address (utility bill or bank statement dated within the last three months), and proof of payment method for card withdrawals (photo of card with middle digits hidden, or bank statement). Document requests are proportional to the withdrawal amount and account activity.Upload documents securely via your account’s verification area. Verification usually completes within a few business days; if additional information is needed, support will notify you.

Try these troubleshooting steps: update your browser, clear cache and cookies, disable browser extensions, and test a different browser or device. Confirm you meet minimum system requirements and that your internet connection is stable.If the issue persists, take screenshots, note the exact error and time, and contact live chat for immediate assistance. For detailed issues or those requiring records, email support@stackr.us with the information and attachments so the team can investigate.

Stackr offers tools to help manage gambling behavior: deposit limits, session time reminders, cooling-off periods, and self-exclusion options. You can adjust limits in your account settings or request support assistance. Support can also provide resources and referrals to professional organizations for problem gambling.If you feel your play is becoming problematic, use the available limits or contact support to place temporary restrictions. Prioritize safety and manage bankrolls with clear limits before playing.

We use industry-standard encryption (SSL/TLS) to protect data in transit and follow secure storage practices for sensitive information. Financial transactions are processed via established payment partners, and funds are handled in accordance with regulatory requirements. Games come from certified providers and use audited random number generators where applicable.For specific security or privacy questions, review the privacy policy on the site or contact support@stackr.us for details about data handling, retention, and your rights.