FAQ

Stackr Casino is a US-facing sweepstakes-style casino. You will typically see two balances: Gold Coins (GC) are for social gameplay and cannot be redeemed for prizes. Sweeps Coins (SC) are the promotional currency that can become eligible for prize redemption after meeting the playthrough rules.

Stackr Casino is available in the United States, excluding Idaho, Michigan, Nevada, and Washington. If you are located in an eligible state, you can register, claim promos, and play using USD.

Stackr Casino focuses on a large catalog of casino-style games powered by studios like Hacksaw Gaming, Booming Games, Playson, BGaming (Softswiss), 3 Oaks, Vivo Gaming, and many more. In general, you will find lots of slot options plus titles like keno and a selection of table games (availability can vary). One key gameplay note for bonuses: free spins are tied to Hold and Win slots, while GC/SC play can typically be used across slots, keno, and most table games.

Stackr Casino welcome offer is positioned as a no deposit starter bundle. New players can receive 10,000 Gold Coins, 5 Sweeps Coins, and 10 Free Spins automatically, with no bonus code required. Sweeps Coins from this offer come with a 1x playthrough requirement, and they must be used within 30 days before they expire.

Yes - and it is built for momentum. There are two popular daily options: The Daily Login Bonus gives 1,000 Gold Coins and 0.1 Sweeps Coins. This one requires you to opt in (it is not automatic), and SC has a 1x playthrough plus a 30-day expiration window. The Daily Bonus Wheel can award up to 3,000,000 Gold Coins and 300 Sweeps Coins. Like the login bonus, it requires manual opt-in through the site interface every 12 to 24 hours depending on availability.

Yes. On your first Gold Coin package, Stackr Casino may add 100% or 150% extra coins (no code needed). The minimum purchase to qualify is $9.99. As with other promotions, any Sweeps Coins tied to the offer follow the 1x playthrough rule and the 30-day expiration timer.

Stackr Casino has a referral bonus that can pay out 10,000 Gold Coins and 15 Sweeps Coins when you use a referral link and your friend completes a purchase. This offer needs the referral link (so it is not automatic), and the SC portion comes with 1x playthrough and the standard 30-day validity.

Most Sweeps Coin bonuses use a 1x playthrough, meaning you generally need to play through the Sweeps Coins once before they become eligible for redemption. Contribution is generous compared to many platforms: slots and keno contribute 100%, and most table games (including Blackjack, Roulette, and Video Poker) also contribute 100%. However, some games - such as Baccarat, Craps, and certain specialty titles - do not contribute, so it is smart to double-check inside the promo terms before you commit your SC to a specific game.

Yes. Sweeps Coins expire 30 days after being credited if they are not used. If you are stacking daily promos, that clock can sneak up quickly - using SC consistently is the safest way to avoid leaving value behind.

Yes, once your Sweeps Coins meet the playthrough requirement and your account is verified, you can redeem prizes. The minimum redemption thresholds are: 50 SC for digital gift cards and 100 SC for cash prizes. Stackr Casino may also limit redemptions to $5,000 per transaction in certain cases.

It depends on where the Sweeps Coins came from. For SC earned from free bonuses (like daily login rewards or wheel spins), there is a cap of 100 Sweeps Coins per month for redemptions tied to those free promos. For coins obtained through purchases, there is not stated to be an absolute maximum overall, but Stackr Casino may apply a limit of $5,000 per transaction.

Yes. You will need to complete KYC verification before any redemption can be processed. This is standard and helps protect accounts from fraud and duplicate claims. Also note: only one redemption request can be active every 72 hours, so plan your cashout timing accordingly.

Bonuses are non-sticky. Gold Coins and Sweeps Coins are kept in separate balances, and SC only becomes eligible for redemption after meeting the 1x playthrough requirement. Gold Coins remain for social play only.

Stackr Casino supports Bank Transfer and major card options including Visa, MasterCard, and Discover. All transactions are handled in USD.

Support is available via chat and email. If email works better for you, use support@stackr.us.

A few rules can save you headaches later: Stackr Casino can void bonuses for suspected abuse (like creating multiple accounts), SC expires after 30 days, and daily rewards typically require manual opt-in rather than auto-crediting. If you keep those in mind, you will get more value from every login, spin, and promo drop.