Support

Need help fast? Start a live chat and connect with a support agent in moments. Our chat team handles account questions, deposit or withdrawal issues with MasterCard and Visa, and gameplay queries for titles from NoLimit City and Pragmatic Play. If you prefer email, send a note to support@stackr.us and you’ll get a thorough reply from a specialist who understands the product and regulations around USD play. If you want to speak by phone, request a callback through chat or email and we’ll arrange a call at a time that works for you.

How long will you wait?

We aim to be efficient and transparent. Typical response times are:

• Live chat: immediate to a few minutes for most requests.
• Email ( support@stackr.us ): fast, detailed answers within 12–24 hours; complex cases may take up to 48 hours while we investigate.
• Phone callback: scheduled same day when possible, or within business hours on the next available window.

These are target windows designed to give you a reliable expectation — urgent account or transaction problems are prioritized.

Always on hand, around the clock

Support is available 24/7 so you’re never left guessing. Whether you’re confirming a deposit in USD, checking bonus eligibility for the 500 GC + 5 SC welcome offer, or troubleshooting a game load from our software partners, help is ready whenever you need it. Night or weekend, the team routes pressing cases to on-duty specialists to keep things moving.

Find answers fast in the Support Center

For quick fixes, check our searchable Help Center where common topics are organized and easy to scan: account verification, payment methods, withdrawal timelines, bonus terms, and technical troubleshooting. The Support Center also includes step-by-step guides and screenshots so you can resolve many issues without waiting. If you still need a human, use live chat or send an email — and mention the Help Center article you followed so we can pick up where you left off. Visit our Support Center for direct access to resources and contact options.

Professional help that treats issues seriously

Our agents combine platform know-how with practical problem solving. They’ll walk you through identity checks, trace transactions made with MasterCard or Visa, explain currency-related questions in USD, and coordinate with game providers when a technical issue affects titles from NoLimit City or Pragmatic Play. Expect clear timelines, regular updates, and escalation to specialists when needed.

Friendly, personal service

We pick up the tone — human, straightforward, and patient. No canned responses: agents tailor solutions to your situation and follow through until the case is closed. If you’re uncomfortable sharing details over chat, request a secure callback or get next-step instructions by email. We aim to make contacting support an easy, confidence-building part of your Stackr Casino experience.